Refund and Returns Policy

Return Policy for Datirs

At Datirs, we strive to ensure your satisfaction with every purchase. Please review our return policy, which reflects the perishable nature of most of our products and our commitment to quality and hygiene.

Eligibility for returns
– Returns are accepted within 14 days of receiving your order.
– Products must be unopened, unused, and in their original packaging to qualify for a return.

Items not eligible for return
– Food items: Due to the perishable nature of food products, we cannot accept returns or exchanges unless the item is damaged or defective upon arrival.
– Opened or partially used items.
– Products purchased during sales or with discount codes.

How to initiate a return
– Contact us at support@datirs.com with your order number and reason for return.
– For damaged or defective items, include clear photos of the item and packaging.
– Approved returns will receive detailed return instructions.

Refund process
– Refunds will be issued to your original payment method within 7–10 business days after we receive and inspect the returned item.
– Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

Damaged or defective items
If your order arrives damaged or defective:
– Contact us within 48 hours of delivery at support@datirs.com.
– Include your order number and photos of the damaged or defective item.
– We will resolve the issue as quickly as possible.

Shipping costs for returns
– Customers are responsible for return shipping costs unless the return is due to an error or a defective product.
– We recommend using a trackable shipping method for your return to ensure its safe arrival.